Tour Plan

Policies, Terms, and Conditions

In this section, you will find the policies, terms, and conditions of DELIGHT TRAVEL PERU. Here, we detail the rules regarding reservations, cancellations, payments, and responsibilities, guaranteeing a clear and secure service.

Data Collection and Use of Google Analytics

1. Introduction to Policies, Terms, and Conditions

These Policies, Terms, and Conditions govern the collection, use, and disclosure of personal data through our forms and the Google Analytics service. By using our services, you agree to the terms and conditions set forth below.

2. Data Collection

2.1. Forms: By providing information on our forms, you consent to the collection and processing of personal data such as name, email address, and other information relevant to the purposes indicated on the form.

2.2. Google Analytics: We use Google Analytics to collect data about the use of our website. This may include information about geographic location, the device used, the web browser, the duration of the visit, and the pages visited. Google Analytics uses cookies to collect this data.

2.3. Microsoft Clarity: We also use Microsoft Clarity to obtain a more detailed analysis of user behavior on our website. Clarity allows us to visualize specific interactions such as clicks, scrolling, and time spent on pages, which helps us improve site usability.

3. Use of Data

3.1. Forms: Data collected through our forms is used for the specific purposes indicated on the corresponding form. We may use this information to respond to your inquiries, provide services, send relevant updates and communications, and improve our services.

3.2. Google Analytics: Data collected through Google Analytics is used to analyze website traffic and improve the user experience. We do not share personal information with Google Analytics.

3.3. Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replays to improve and market our products/services. Website usage data is captured through first-party and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. We also use this information for site optimization, security, fraud prevention, and advertising purposes. For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

4. Data Disclosure

We will not share your personal data with third parties, except when necessary to comply with legal requirements or to provide the services you have requested.

5. Sharing Information with Partner Companies

By accepting these Terms and Conditions, you consent to us, as a company, sharing information with other partner companies for the purpose of providing you with services, offers, and improvements related to our products and services. We guarantee that any sharing of information with partner companies will be conducted in accordance with applicable privacy laws.

6. Use of Analytics Tools

6.1. Google Analytics: Please note that when you access our website, data is automatically collected through Google Analytics for analysis and to improve the user experience. The data collected by Google Analytics, such as geographic location, device used, and pages visited, is outside our control and is subject to the Google Analytics privacy policy. For more information on how Google Analytics collects and processes data, please see the Google Analytics privacy policy on their website

6.2. Microsoft Clarity: We also use Microsoft Clarity to collect data on how users interact with our website. Microsoft Clarity uses cookies and similar technologies to collect information such as clicks, scrolling, and mouse movements. For more information on how Microsoft Clarity collects and processes data, please see the Microsoft Clarity privacy policy on the Microsoft website.

7. Cookies

Our website uses cookies to improve the user experience. You can manage your cookie preferences through your browser settings.

8. Policy Changes

We reserve the right to modify this policy at any time. Modifications will take effect immediately upon posting on our website.

9. Contact

If you have any questions or concerns related to these Policies, Terms and Conditions, or data processing, you can contact us using the contact information provided on our website. By using our services, you agree to these Policies, Terms and Conditions. If you do not agree to these terms, we recommend that you do not use our forms or access our website.

Agency Responsibilities

DELIGHT TRAVEL PERU acts as an intermediary in organizing tourist services, including transportation, accommodation, and activities, on behalf of our clients. Our role is to coordinate these services with external providers, without assuming direct responsibility for their execution. The agency is not responsible for delays, cancellations, losses, accidents, or any type of interruption resulting from force majeure events, such as natural disasters, political instability, health emergencies, social conflicts, or other circumstances beyond our control. In these cases, no refunds will be issued. For safety reasons, DELIGHT TRAVEL PERU reserves the right to modify, suspend, or cancel any part of the itinerary if conditions warrant it. Likewise, the guide or coordinator may temporarily or permanently exclude any participant whose behavior (including intoxication) jeopardizes the safety of the group or their own well-being. DELIGHT TRAVEL PERU assumes no responsibility for pre-existing illnesses, physical or mental disabilities, or any medical condition that limits participation in the scheduled activities. Therefore, no claims or refunds related to such situations will be accepted, especially if they were not communicated prior to booking.

Passenger Responsibilities

It is the traveler's responsibility to have all the necessary documentation and meet all requirements for their trip, including, but not limited to:

Valid passport
Visa (if applicable)
Valid ISIC student card (to access student rates)
Andean Migration Card (TAM), issued upon entry to the country
Required vaccination certificates
Notarized authorization for minors traveling without their parents
Failure to provide any of these documents may result in delays, fines, cancellations, or the inability to access certain services, without the right to a refund.

In addition, the passenger must inform us in writing, before finalizing their reservation, of any medical, physical, or psychological condition that may affect their participation in the tour. This will allow us to assess and, to the extent possible, offer alternatives suited to their needs.

Fare Policies

All fares are quoted in US dollars (USD) and are per person.
Prices are subject to availability and may change without prior notice.
Promotional rates do not apply on special dates such as Easter, Christmas, New Year's, Independence Day, long weekends, or other high-demand events.

Age classification:

Infants (0 to 23 months): Free of charge, meals, bed, and seat are not included.
Children (3 to 10 years and 11 months): Special rate (CHD). Share a room with adults.
Adults 11 years and older: Considered adults.
All minors must present a valid ID at the time of travel.

Reservation, Deposit, and Cancellation Policies

All reservations must be made exclusively by email to: reservasdelighttravelperu@gmail.com
The following information is required:
Full name
Passport number
Nationality
Date of birth

The reservation will only be valid after written confirmation from DELIGHT TRAVEL PERU and payment of the corresponding deposit. In some cases, reconfirmation may be requested due to local supplier regulations.

Deposits

For Inca Trail reservations, alternative routes, or tour packages, a non-refundable deposit of USD 150 per person is required.
The remaining balance must be paid at least 48 hours before the start of the tour, either at our offices or via bank transfer.

Student Discounts

To access the student rate, it is mandatory to send a scanned copy of a valid ISIC card (with a minimum validity of 6 months from the date of travel). If the document is not presented at the time of booking, the entrance fee will be charged at the adult rate, with no possibility of subsequent adjustment.

Cancellations

All cancellation requests must be sent in writing to: reservasdelightperutravel@gmail.com. The applicable charges are as follows: Cancellation Policy and Applicable Fees

More than 30 days before the trip: USD 150 (non-refundable deposit)

15 to 10 days before: 60% of the total cost

9 to 7 days before: 80% of the total cost

6 days or less before: 100% of the total cost

Rescheduling and Refunds

Refunds are processed according to the contract signed at the time of booking.
Promotional or non-refundable rates are non-changeable and non-refundable.
The initial deposit of USD 150 is always non-refundable, even in cases of force majeure.
Trips scheduled on special dates (holidays, peak seasons, national events, etc.) are booked under non-refundable conditions, as indicated in the corresponding quote.

DELIGHT TRAVEL PERU is committed to providing a safe, authentic, and memorable experience. We appreciate your understanding and cooperation in making your trip an unforgettable adventure. Do you have any questions? Write to us at: INFO@DELIGHTTRAVELPERU.COM